East Bay Disc Centers complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude people or treat them differently because of these factors.
If you believe that East Bay Disc Centers has failed to provide these services or has discriminated in another way based on race, color, national origin, age, disability, or sex, you may file a grievance with our doctor. Contact details are available on the “Contact” tab of this website.
You may file a grievance in person, by mail, fax, or email. If you need assistance filing a grievance, our doctor and staff are here to help.
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:
Online: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
By mail or phone:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1-800-368-1019
TDD: 800-537-7697
Complaint forms are available at:
https://eforms.state.gov/Forms/ds4282.PDF
The content on this website—including text, graphics, images, and other material—is provided for informational purposes only. The purpose of this site is to promote a general understanding of spinal health, and overall wellness.
This information is not intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek the guidance of your physician, chiropractor, or another qualified healthcare provider with any questions you may have about a medical condition, diagnosis, or treatment.
Never ignore professional medical advice or delay seeking care because of something you have read on this website. Your health and well-being are important, and personalized care should always come from a licensed provider familiar with your specific needs.
East Bay Disc Centers
5354 Clayton Rd Ste A Concord, CA 94521
Under Privacy Practices:
925-320-3472
Effective Date: January 1, 2025
We create a record of the care and services you receive as well as medical records we may receive from other providers.
At East Bay Disc Centers, we understand that your medical information is personal, and we are committed to protecting your privacy. We create a record of the care and services you receive and may receive medical records from other providers. These records help us provide you with quality care, process payments, and comply with legal and professional standards.
We are required by law to:
Maintain the privacy of your protected health information (PHI)
Provide you with this Notice of our legal duties and privacy practices
Notify you following any breach of unsecured PHI
This Notice outlines how your medical information may be used and disclosed and explains your rights.
We may use and share your health information for the following purposes:
Treatment – To coordinate care with other healthcare providers or specialists.
Payment – To bill and collect payment from insurance or other payers.
Healthcare Operations – For internal administration, quality control, and training.
Appointment Reminders & Sign-In Sheets – To remind you of appointments or confirm your visit.
Communication With Family – If the need exists and you give consent, You may request that we communicate with you in a certain way (e.g., via a personal email or at your workplace). We will honor reasonable written requests that specify how or where you would like to receive communications.
However, we will never knowingly communicate on your work-related email account that could be owned by another party or someone who could gain access.
Marketing – Only with your written authorization, and never in exchange for payment without your consent.
Sale of Information – We will not sell your PHI without written authorization.
As Required by Law – Including legal proceedings, public health activities, law enforcement, and organ donation.
Public Safety and Government Functions – For national security or to prevent a serious threat.
Workers’ Compensation – To comply with workers’ comp laws.
Change of Ownership – Your records may transfer if the practice is sold or merged.
Breach Notification – You will be notified if a breach of unsecured PHI occurs.
Except as described in this Notice of Privacy Practices, this medical practice will, consistent with its legal obligations, not use or disclose health information that identifies you without your written authorization. If you do authorize us to use or disclose your health information for another purpose, you may revoke your authorization in writing at any time.
Right to Request Special
Privacy Protections
You have the right to request restrictions on certain uses and disclosures of your health information by submitting a written request. Specify what information you want to limit and the limitations you wish to impose. If you pay for a service entirely out-of-pocket and ask us not to disclose that information to your health plan, we will honor that request unless disclosure is legally required. We may accept or deny other requests and will notify you of our decision.
Right to Request Confidential Communications
You may request that we communicate with you in a certain way (e.g., via a personal email or at your workplace). We will honor reasonable written requests that specify how or where you would like to receive communications.
Right to Inspect and Copy
You may inspect and request a copy of your medical records, with limited exceptions. Submit your request in writing, indicating the records you want, and how you would like them delivered. We will accommodate your preferred format if feasible or offer an alternative. Fees may apply to cover labor, supplies, postage, and summary preparation (if requested). In some cases, we may deny access. If we deny access to a child’s or an incapacitated adult’s records due to the risk of harm, you may appeal.
Right to Amend or Supplement
If you believe information in your medical record is incorrect or incomplete, you may request an amendment in writing, explaining why. We may deny your request under certain conditions and will provide our reasoning and how you may respond. If denied, you may submit a written disagreement, and we may include a rebuttal. All related documentation will accompany future disclosures of the disputed information.
Right to an Accounting of Disclosures
You have the right to request an accounting of disclosures we have made of your PHI, except for those made:
Right to a Paper or Electronic Copy of This Notice
You have the right to receive a physical or digital copy of this Notice, even if you previously agreed to receive it electronically.
If you would like a more detailed explanation or wish to exercise any of these rights, please contact our Privacy Officer at the information listed below.
We reserve the right to change our privacy practices and the terms of this Notice at any time. Any changes will apply to all PHI we maintain and will be posted at our facility and on our website.
East Bay Disc Centers
925-320-3472 / info@eastbaydisc.com
You may also contact the U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1-800-368-1019 | TDD: 1-800-537-7697
Online: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
We will not retaliate against you for filing a complaint.
